Cancellation Policy

Last updated: February 2025

This cancellation policy (“Cancellation Policy“) of the IDF Widows and Orphans Organization, registration number 580202166 (“the Organization“, “we” or “us“), which operates a website aimed at strengthening and empowering IDF widows and orphans and improving their lives (the “Site“), is subject to and constitutes an integral part of the Organization’s terms of service published at Terms of Service (“Terms“). Through the Site, you can purchase services and products for yourself and/or for your child and/or minor for whom you are the guardian, as well as register and/or register your child and/or minor for whom you are the guardian for activities offered on the Site from time to time. Terms not explicitly defined in this Cancellation Policy will be interpreted according to the meaning given to them in the Terms.

1. You may cancel a transaction for purchases made through the Services in accordance with and subject to the provisions of the Consumer Protection Law, 1981 (hereinafter: “Consumer Protection Law“). Cancellation may be done by notifying the Organization in person or by registered mail at our offices at Shaham st. 3 Petach Tikva, by notifying the Organization by email [email protected] , by phone at 03-691-8403, by fax at 03-691-6483, or using the Site. In any request for cancellation, you must provide your name, contact details, and order number.
2. Transactions involving the Purchase of Goods. (For example – clothes, shoes, equipment, accessories or vouchers)
3. Transactions may be cancelled within 14 days of the later of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received, whichever is later. Following the processing of your request, we will provide you with a copy of a billing cancellation order. Transactions made by a disabled person, a senior citizen, or a new immigrant (‘Oleh Hadash’), as defined in the Consumer Protection Law, which transactions included a conversation between you and us (including via electronic communication) may be cancelled within four (4) months from the later of the date on which the transaction was effected or the date on which a notice containing details of the transaction was received. In order to cancel such a transaction, you may be required to present us with a document indicating that you are a disabled person, a senior citizen, or a new immigrant, as specified in the Consumer Protection Law.
4. If the transaction is cancelled due to any defect in the applicable product, due to any discrepancy between the applicable product and the information provided to you by us prior to the transaction, due to non-delivery of the applicable product on the date stated in the order confirmation or due to any other breach of contract by us, we will, within 14 days as of receipt of your cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order.
5. If you cancel the transaction for any reason other than the foregoing reasons, we will, within 14 days as of receipt of your cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order. Furthermore, we are permitted to charge a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower. If, prior to your cancellation request, you have received the purchased product, you must return it to us by a courier on our behalf at a precoordinated time and place.
6. Transactions involving the Purchase of a Service. (For example – lectures, workshops, trainings, tutorials, shows or activities)
7. Transactions may be cancelled within 14 days of the later of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received, whichever is later, provided such cancellation is at least two (2) business days prior to the date such service was to be rendered. Following the processing of your request, we will provide you with a copy of a billing cancellation order. Transactions made by a disabled person, a senior citizen, or a new immigrant (‘Oleh Hadash’), as defined in the Consumer Protection Law, which transactions included a conversation between you and us (including via electronic communication) may be cancelled within four (4) months from the later of the date on which the transaction was effected or the date on which a notice containing details of the transaction was received, provided such cancellation is at least two (2) business days prior to the date such service was to be rendered. In order to cancel such a transaction, you may be required to present us with a document indicating that you are, as applicable, a disabled person, a senior citizen, or a new immigrant, as specified in the Consumer Protection Law.
8. If the transaction is cancelled due to any discrepancy between the applicable service and the information we provided to you prior to the transaction, due to non-provision of the applicable service on the date stated in the order confirmation, or due to any other breach of contract by us, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have already paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order.
9. If you cancel the transaction for any reason other than the foregoing, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order. Furthermore, we are permitted to charge a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower.
10. Transactions involving the Purchase of an Ongoing Service. (For example – a subscription to numerous activities, lectures, workshops etc., which are a single one-time event)
11. Transactions may be cancelled within 14 days of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received, whichever is later, whether or not the provision of the service has commenced. Following the processing of your request, we will provide you with a copy of a billing cancellation order. Transactions made by a disabled person, a senior citizen, or a new immigrant (‘Oleh Hadash’), as defined in the Consumer Protection Law, which transactions included a conversation between you and us (including via electronic communication) may be cancelled within four (4) months from the later of the date on which the transaction was effected or the date on which a notice containing details of the transaction was received. In order to cancel such a transaction, you may be required to present us with a document indicating that you are, as applicable, a disabled person, a senior citizen, or a new immigrant, as specified in the Consumer Protection Law.
12. If the transaction is cancelled due to any discrepancy between the applicable service and the information we provided to you prior to the transaction, due to non-provision of the applicable service on the date stated in the order confirmation, or due to any other breach of contract by us, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have already paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order.
13. If you cancel the transaction for any reason other than the foregoing, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order. Furthermore, we are permitted to charge a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower. Please note that if you have already used the services prior to their cancellation you will be charged for your relative use of such services.
14. Transactions involving Lodging, Travel, Vacation, or Recreational Services. (For example – accommodations at a hotel)
15. Transactions may be cancelled within 14 days of the later of the date on which the transaction was affected or the date on which a notice containing details of the transaction was received, whichever is later, provided such cancellation is at least seven (7) business days prior to the date such service was to be rendered. Following the processing of your request, we will provide you with a copy of a billing cancellation order. Transactions made by a disabled person, a senior citizen, or a new immigrant (‘Oleh Hadash’), as defined in the Consumer Protection Law, which transactions included a conversation between you and us (including via electronic communication) may be cancelled within four (4) months from the later of the date on which the transaction was effected or the date on which a notice containing details of the transaction was received, provided such cancellation is at least two (2) business days prior to the date such service was to be rendered. In order to cancel such a transaction, you may be required to present us with a document indicating that you are, as applicable, a disabled person, a senior citizen, or a new immigrant, as specified in the Consumer Protection Law.
16. If the transaction is cancelled due to any discrepancy between the applicable service and the information we provided to you prior to the transaction, due to non-provision of the applicable service on the date stated in the order confirmation, or due to any other breach of contract by us, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have already paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order.
17. If you cancel the transaction for any reason other than the foregoing, we will, within 14 days of receipt of your cancellation request, refund the portion of the transaction fee you have actually paid, cancel your charge with respect to the transaction, and provide you with a copy of a billing cancellation order. Furthermore, we are permitted to charge a cancellation fee of 5% of the transaction price or NIS 100, whichever is lower.
18. Non-Cancellable Goods. Cancellation will not be possible for perishable goods (food, information as defined in the Computers Law, goods specially manufactured for the buyer following the transaction, goods that can be recorded/duplicated/copied whose original packaging has been opened).
19. Subject to applicable law, if you have opened and/or used the product you have purchased, the Organization reserves the right not to cancel the transaction and to charge you for it in full.

For any questions or requests regarding this Cancellation Policy, please contact the Organization.